Taking the STRESS Out Before It Stresses You Out!

Quit being polite! No… I didn’t say start being rude. I said quit being polite to the point that you shut down, walk away, boil, snipe, snap, and only end up venting to the people who can’t help you. Only you can help you and it’s time to start. Time after time I’ve run into […]

Co-workers, Family, and the Holiday Season

-Kathleen Randall, CSP Randall Resources International While the following article is one I re-post each year, I do so because I believe the information is timeless and a helpful reminder as each one of us goes into the upcoming weeks… “It’s the most wonderful time of the year…” Or so the song goes. With the […]

Great Expectations: Customer Loyalty and Company Profitability

In today’s business climate, what is the difference between a dying business and a thriving business? CUSTOMERS, CUSTOMERS, CUSTOMERS! And what does it take to keep customers loyal so they’ll come back time and time again? It’s all in understanding customer expectation and customer experience. Learn more by downloading this flyer.