Insurance Partnerships: Clients, Claimants, Companies:
Working with Policyholder Expectations in an Ethical Manner
(An inclusive one-day session)
• Ethics defined: Historical perspective and current-day impact.
• Ethical Behavior: Understanding Client and Agent Needs and Perceptions.
• Ethical Behavior: Understanding Sources of Conflict.
• Ethical Behavior: Defusing the Emotions of Conflict.
• Ethical Conversations; Ethical Word Choices.
• Ethical Decisions/Practices in the Property & Casualty Ins. Industry: Case Studies.