Welcome to CUSTOMER SERVICE SKILLS: Taking Care of YOU! I trust this finds you well. The current coronavirus has done much to change the way business—and life — is being conducted at this time. It is a strange season. But it is just that—a season. And we will get though this. This training is […]
Jack C. Randall, CIC, PCLA, PFMM Kathleen M. Randall, CSP © 2017 – All rights reserved. STRESS. It’s a primary cause of physical ailments, mental burnout, and hairpin triggers. In our current culture of bigger—better—faster, managers and employees are stretched to the limit… expected to do more with less. So what can you do to keep […]
Quit being polite! No… I didn’t say start being rude. I said quit being polite to the point that you shut down, walk away, boil, snipe, snap, and only end up venting to the people who can’t help you. Only you can help you and it’s time to start. Time after time I’ve run into […]
-Kathleen Randall, CSP Randall Resources International While the following article is one I re-post each year, I do so because I believe the information is timeless and a helpful reminder as each one of us goes into the upcoming weeks… “It’s the most wonderful time of the year…” Or so the song goes. With the […]