(7 minute listen) -Kathleen M. Randall, CSP © 2020 Randall Resources Int’l Your company has a culture. Is it defining you, or are you defining it? Whether you know it or not, your company has a culture. Your employees experience that culture daily – whether they’re on-site or remote. Your customers feel that culture from […]
Category Archives: Customer Experience
Creating Excellence in Customer Experience…Taking Care of YOU!
Welcome to CUSTOMER SERVICE SKILLS: Taking Care of YOU! I trust this finds you well. The current coronavirus has done much to change the way business—and life — is being conducted at this time. It is a strange season. But it is just that—a season. And we will get though this. This training is […]
Are You “Dating” Your Customers?
© 2020 Randall Resources Int’l Dating. Relationships. Customers. Remember those early teen-age years when you wanted to ask someone out on a date but were too shy—too scared—too confused? You wanted to get to know that special “someone.” But it all seemed too complicated! You didn’t know what to say or what to do. In fact, […]